Georgie’s Canal Cruises
Last updated: 2026
These Terms and Conditions apply to bookings made with Georgie’s Canal Cruises for canal cruises, private hire, events, food cruises, experiences, vouchers and related services.
By making a booking, paying a deposit, paying in full, attending a cruise, or using our services, you agree to these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following meanings apply:
“Company”, “we”, “us” or “our” means Georgie’s Canal Cruises, trading as Georgie’s Canal Cruises Teddesley Boat Co, Park Gate Lock, Teddesley Road, Penkridge, ST19 5RH.
“Customer”, “you” or “your” means the person making the booking and, where applicable, all members of their party.
“Booking” means a confirmed reservation for a cruise, private hire, event, experience, voucher, food service or related service.
“Booking Confirmation” means the written confirmation we send to you by email, message, booking system or other written method confirming the details of your booking.
“Cruise” means any canal cruise, dining cruise, private hire cruise, public cruise, special event, celebration, seasonal cruise or other experience provided by us.
“Private Hire” means a booking where the boat or an agreed part of the service is reserved for your party.
“Public Cruise” means a cruise where individual seats or tickets are sold to separate customers.
“Hire Period” means the date and time period stated in your Booking Confirmation.
“Price” means the total amount payable for your booking, including any selected extras, food, drink packages, service charges, booking fees or agreed add-ons.
“Force Majeure Event” means an event outside our reasonable control as described in section 20.
2. About our services
2.1 Georgie’s Canal Cruises provides canal cruise experiences, including public cruises, private hire cruises, dining cruises, celebration cruises, special events and related services.
2.2 Our cruises are operated by our team. Customers are not permitted to navigate, steer, operate or control the boat unless expressly authorised by us.
2.3 All cruises are subject to operational requirements, weather conditions, waterway conditions, safety considerations, navigation authority instructions and any legal or regulatory requirements that apply at the time.
2.4 We reserve the right to make reasonable changes to routes, timings, boats, boarding arrangements, menus, seating layouts or service details where necessary for safety, operational, weather, staffing, maintenance, waterway, licensing or regulatory reasons.
3. Making a booking
3.1 A booking request is an offer by you to purchase the selected cruise or service on these Terms and Conditions.
3.2 A booking is only confirmed when we accept the booking and issue a Booking Confirmation.
3.3 Until a Booking Confirmation has been issued, we may decline the booking, offer an alternative date or service, or make the date and time available to another customer.
3.4 You are responsible for checking that all details in your Booking Confirmation are correct, including the date, time, number of guests, cruise type, food choices, accessibility requirements and contact details.
3.5 You must tell us immediately if anything in the Booking Confirmation is incorrect.
3.6 The person making the booking confirms that they are at least 18 years old and authorised to accept these Terms and Conditions on behalf of all members of their party.
4. Prices and payment
4.1 All prices are shown in pounds sterling.
4.2 The price payable is the price confirmed in your Booking Confirmation.
4.3 We reserve the right to correct genuine errors in advertised or quoted prices before confirming a booking.
4.4 Payment terms will be stated at the time of booking. Depending on the booking type, we may require full payment, a deposit, staged payments or a balance payment by a specified date.
4.5 Your booking may be cancelled if payment is not received by the required deadline.
4.6 Payment is treated as received only when cleared funds have reached our nominated account or payment processor.
4.7 Unless expressly stated otherwise, booking confirmations, receipts and booking statements are not VAT invoices.
4.8 Any additional goods or services requested after booking, including extra guests, drinks, food upgrades, decorations, schedule changes or service extensions, may incur additional charges.
5. Deposits and balance payments
5.1 Where a deposit is required, the deposit secures the booking date and time.
5.2 Deposits are non-refundable unless these Terms and Conditions state otherwise or unless we are legally required to refund them.
5.3 If a balance payment is required, it must be paid by the date we specify.
5.4 If the balance is not paid on time, we may treat the booking as cancelled by you and apply the cancellation terms set out in section 8.
6. Your party and guest information
6.1 You are responsible for all members of your party.
6.2 You must ensure that all guests comply with these Terms and Conditions, safety instructions, staff instructions and any rules given before or during the cruise.
6.3 We may request guest names, dietary requirements, allergen information, accessibility requirements, emergency contact details or other reasonable information needed to operate the booking safely and properly.
6.4 You must provide accurate information when requested.
6.5 You must tell us as soon as possible about any change to guest numbers.
6.6 Guest numbers must not exceed the maximum number confirmed by us.
6.7 We may refuse additional guests if they have not been agreed in advance, if capacity would be exceeded, or if allowing them would affect safety, licensing, staffing, catering or operational requirements.
7. Changes requested by you
7.1 If you wish to change your booking, you must contact us in writing as soon as possible.
7.2 We will try to accommodate reasonable change requests, but changes are subject to availability, operational feasibility, staffing, catering deadlines and any applicable charges.
7.3 Changes may include, but are not limited to:
a. changing the date or time;
b. changing the number of guests;
c. changing the cruise type;
d. changing food choices or dietary information;
e. adding extras;
f. changing boarding arrangements;
g. changing the duration or route, where available.
7.4 We may charge an administration fee of £50 for changes, plus any additional cost caused by the change.
7.5 If a change reduces the value of the booking, we are not obliged to refund the difference unless we agree otherwise in writing.
7.6 Food, drink, staffing and event changes may not be possible close to the cruise date.
8. Cancellation by you
8.1 Your booking is a legally binding contract.
8.2 Because our cruises are leisure services provided on a specific date or during a specific period, you may not have the usual 14 day cooling-off cancellation right under the Consumer Contracts Regulations. This is because dated leisure services can be exempt from the standard cancellation period.
8.3 If you wish to cancel, you must notify us in writing by email or another written method accepted by us.
8.4 The date we receive your written cancellation notice will be treated as the cancellation date.
8.5 Unless your Booking Confirmation states different cancellation terms, the following cancellation charges apply:
| Time before cruise date | Cancellation charge |
|---|---|
| More than 56 days before the cruise | 25% of the total booking price |
| 43 to 56 days before the cruise | 50% of the total booking price |
| 29 to 42 days before the cruise | 70% of the total booking price |
| 8 to 28 days before the cruise | 80% of the total booking price |
| 7 days or less before the cruise | 90% of the total booking price |
8.6 Deposits, booking fees, card processing charges, administration fees, personalised items, pre-ordered items and third party costs are non-refundable unless we agree otherwise or unless we are legally required to refund them.
8.7 We recommend that you consider suitable cancellation insurance or event insurance.
8.8 Where possible, we may try to resell the cancelled date or spaces. If we successfully resell your booking, we may offer a partial refund after deducting an administration fee of 15% of the original booking price and any costs already incurred.
8.9 We are not obliged to resell a cancelled booking and cannot guarantee that resale will be possible.
9. Cancellation or changes by us
9.1 We may cancel, postpone, reschedule, amend or terminate a booking where reasonably necessary due to:
a. adverse weather;
b. unsafe waterway conditions;
c. navigation restrictions;
d. mechanical issues;
e. staffing issues;
f. illness or emergency;
g. safety concerns;
h. low passenger numbers for a public cruise;
i. instructions from navigation authorities or public authorities;
j. Force Majeure Events;
k. any other reason outside our reasonable control.
9.2 If we cancel your booking before the cruise takes place, we will usually offer one of the following:
a. transfer to another available date;
b. voucher or credit, where appropriate;
c. refund of amounts paid for the cancelled service.
9.3 We will not be responsible for your additional costs, including travel, accommodation, childcare, parking, lost earnings, outfits, decorations, suppliers, entertainment or other arrangements made by you.
9.4 We may end a cruise early or refuse boarding if we reasonably believe that continuing would be unsafe, unlawful, disruptive or inappropriate.
9.5 If cancellation, refusal of boarding or early termination is caused by your breach of these Terms and Conditions, your behaviour, the behaviour of your party, or inaccurate information supplied by you, we may retain all amounts paid.
10. Arrival, boarding and timings
10.1 You must arrive at the boarding point at the time stated in your Booking Confirmation or in our pre-cruise instructions.
10.2 It is your responsibility to allow enough time for travel, parking, traffic, weather and other delays.
10.3 Cruises must run to schedule. We are not obliged to delay departure for late arrivals.
10.4 If you or members of your party arrive late, miss the cruise or fail to attend, no refund will be due.
10.5 For private hire bookings, late arrival may reduce the cruise duration. We may not be able to extend the cruise due to later bookings, staffing, licensing, navigation restrictions or operational requirements.
10.6 We may change boarding points, return points or routes for operational, safety or navigation reasons.
11. Safety on board
11.1 Safety is our priority.
11.2 You and your party must follow all safety instructions given by our staff.
11.3 You must not interfere with the boat, safety equipment, navigation equipment, crew areas, ropes, locks, moorings, controls, emergency equipment or any operational part of the boat.
11.4 You must remain within permitted passenger areas unless invited by a member of staff.
11.5 Children must be supervised by a responsible adult at all times.
11.6 We may require passengers to remain seated or move to particular areas of the boat for safety reasons.
11.7 We may refuse boarding or remove any passenger where we reasonably believe there is a safety risk.
11.8 You must not bring dangerous, illegal, hazardous or disruptive items on board.
11.9 Prohibited items include, but are not limited to:
a. illegal drugs;
b. weapons;
c. fireworks;
d. flammable substances;
e. gas cylinders;
f. portable heaters;
g. barbecues;
h. large electrical equipment;
i. items that may obstruct exits or walkways;
j. any item we reasonably consider unsafe.
12. Alcohol, drugs and behaviour
12.1 You and your party must behave respectfully towards staff, other passengers, local residents, other waterway users and the general public.
12.2 We operate a zero tolerance approach to abusive, threatening, unsafe, aggressive, discriminatory, excessively drunken or antisocial behaviour.
12.3 Illegal drugs are strictly prohibited.
12.4 We may refuse boarding, stop service, remove alcohol, end the cruise early or ask passengers to leave if behaviour is unsafe or unacceptable.
12.5 If a cruise is cancelled, shortened or disrupted because of your behaviour or the behaviour of your party, no refund will be due and you may be liable for any additional costs, loss or damage.
12.6 You must not bring your own alcohol on board unless we have given written permission in advance.
12.7 We reserve the right to refuse service of alcohol in accordance with licensing laws and responsible service standards.
13. Food, menus, dietary requirements and allergens
13.1 Where food is included or ordered, menus may vary depending on availability, seasonality, suppliers, operational requirements or other practical reasons.
13.2 You must tell us about dietary requirements, allergies and intolerances when booking or by the deadline we provide.
13.3 We will take reasonable care when handling dietary and allergen information, but we cannot guarantee a completely allergen-free environment.
13.4 Food is prepared, stored and served in environments where allergens may be present.
13.5 It is your responsibility to ensure that any allergen or dietary information provided to us is accurate and complete.
13.6 Late dietary changes may not be possible.
13.7 If you or a member of your party has a severe allergy, you must contact us before booking so that we can discuss whether the cruise is suitable.
13.8 Outside food or drink is not permitted unless we have agreed this in writing.
14. Accessibility and reduced mobility
14.1 We aim to be as welcoming and helpful as possible.
14.2 Due to the nature of canal boats, boarding points, towpaths, steps, narrow spaces, water levels and safety requirements, some cruises may not be suitable for all accessibility needs.
14.3 You must tell us before booking, or as soon as possible afterwards, if you or any member of your party has reduced mobility, a disability, medical condition, assistance requirement or other need that may affect boarding, seating, evacuation, safety or comfort.
14.4 We will give reasonable information and assistance where possible, but we cannot guarantee that every boat, route, boarding point or cruise will be suitable for every passenger.
14.5 If we reasonably believe that we cannot safely accommodate a passenger’s needs, we may refuse the booking, suggest an alternative arrangement, or treat the booking as cancelled.
14.6 Where possible, we will work with you to find a suitable alternative date, boat, boarding arrangement or service.
15. Children and vulnerable guests
15.1 Children must be supervised by a responsible adult at all times.
15.2 Parents, guardians or responsible adults are responsible for the behaviour, safety and welfare of children in their party.
15.3 Children must not run, climb, lean over rails, interfere with equipment or enter restricted areas.
15.4 We may require particular seating or movement arrangements for children or vulnerable guests for safety reasons.
16. Pets and assistance dogs
16.1 Pets are not permitted unless we have agreed this in writing before the cruise.
16.2 Assistance dogs are welcome where reasonably possible, subject to safety, space and operational considerations.
16.3 You must tell us in advance if you wish to bring an assistance dog so that we can make suitable arrangements.
16.4 You are responsible for any animal brought on board and for any damage, cleaning or disruption caused.
17. Property, vehicles and lost property
17.1 You bring personal belongings at your own risk.
17.2 We are not responsible for loss, theft or damage to personal belongings unless caused by our negligence.
17.3 Vehicles are parked at the owner’s risk.
17.4 We are not responsible for loss, theft or damage to vehicles or their contents unless caused by our negligence.
17.5 If we find lost property, we will use reasonable efforts to return it.
17.6 You may be required to pay postage, packaging or courier costs for returned property.
17.7 Lost property not claimed within two months may be disposed of, donated or recycled.
18. Damage and cleaning
18.1 You are responsible for damage caused by you or your party.
18.2 You must tell us immediately about any damage, spillages, breakages, accidents or incidents.
18.3 We may charge you for:
a. damage to the boat, fixtures, fittings, equipment or property;
b. excessive cleaning;
c. lost or damaged items;
d. blocked toilets caused by misuse;
e. disruption to later bookings;
f. recovery, repair or replacement costs;
g. staff time reasonably required to deal with the issue.
18.4 We may require payment before, during or after the cruise where damage or excessive cleaning has occurred.
19. Wi-Fi, signal and facilities
19.1 Wi-Fi, card machines, music systems and other facilities may depend on mobile signal, power supply, weather, equipment and network availability.
19.2 We do not guarantee uninterrupted Wi-Fi, phone signal, card payment connectivity or entertainment system availability.
19.3 Failure of Wi-Fi, signal or non-essential facilities will not normally entitle you to a refund.
20. Events beyond our control
20.1 We will not be liable for failure or delay caused by events outside our reasonable control.
20.2 These may include, but are not limited to:
a. flood, drought, ice, storms, high winds or adverse weather;
b. waterway closures, restrictions, obstructions or low water levels;
c. lock closures or navigation authority instructions;
d. fire, accident, breakdown or emergency;
e. epidemic, pandemic or public health restrictions;
f. government action, regulation or guidance;
g. strikes, labour disputes or staff shortages;
h. power, utility, fuel, supplier or transport disruption;
i. terrorism, civil unrest or security incidents;
j. any other event outside our reasonable control.
20.3 Where such an event affects your booking, we will act reasonably and may offer a transfer, voucher, partial refund or refund depending on the circumstances and legal requirements.
21. Limitation of liability
21.1 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded.
21.2 Subject to section 21.1, we will not be liable for:
a. indirect or consequential loss;
b. loss of enjoyment caused by circumstances outside our reasonable control;
c. travel, accommodation or third party supplier costs;
d. loss of earnings;
e. disappointment where the service has been provided with reasonable care and skill;
f. loss or damage caused by your breach of these Terms and Conditions.
21.3 Subject to section 21.1, our total liability to you for claims arising from a booking will not exceed the amount paid by you for that booking.
21.4 Nothing in these Terms and Conditions affects your statutory rights.
22. Complaints
22.1 If you have a concern during your cruise, please tell a member of staff as soon as possible so that we can try to resolve it at the time.
22.2 If you wish to make a formal complaint after your cruise, you must contact us in writing within 30 days of the cruise date.
22.3 Complaints should include your booking name, cruise date, contact details and a clear description of the issue.
22.4 We will review complaints fairly and aim to respond within a reasonable time.
22.5 Failure to raise an issue promptly may affect our ability to investigate or resolve it.
23. Photography, video and marketing
23.1 You may take personal photographs and videos during your cruise, provided this does not disrupt the cruise, affect safety or interfere with other passengers.
23.2 Commercial photography, filming, drone use, promotional shoots or media activity require our written permission in advance.
23.3 We may occasionally take photographs or videos for marketing, social media or website use.
23.4 We will take reasonable care not to use close-up images of customers for promotional purposes without permission where consent is required.
23.5 If you do not wish to appear in photographs or videos taken by us, please tell us before your cruise.
24. Gift vouchers
24.1 Gift vouchers are subject to the terms stated at the time of purchase.
24.2 Vouchers must be used before their expiry date.
24.3 Vouchers have no cash value and cannot be exchanged for cash.
24.4 Lost, stolen or expired vouchers may not be replaced.
24.5 Voucher bookings are subject to availability.
25. Website information and availability
25.1 We try to keep our website, prices, menus, availability and service information accurate and up to date.
25.2 We may correct errors, update information or change services at any time.
25.3 Website availability does not guarantee that a booking is confirmed.
25.4 A booking is only confirmed when we issue a Booking Confirmation.
26. Data protection
26.1 We will use your personal information in accordance with our Privacy Policy.
26.2 We may use your information to manage bookings, take payments, provide services, handle enquiries, meet legal obligations, improve our services and contact you about your booking.
26.3 UK data protection law is governed by UK GDPR and the Data Protection Act 2018.
26.4 You are responsible for ensuring that any personal information you provide about other members of your party is accurate and that you have permission to share it with us where required.
27. Third parties
27.1 A person who is not a party to the booking has no right under the Contracts Rights of Third Parties Act 1999 to enforce these Terms and Conditions.
27.2 We may use trusted third party suppliers, payment processors, caterers, entertainers, booking systems or service providers to help deliver your booking.
28. Law and jurisdiction
28.1 These Terms and Conditions and any booking made with us are governed by the law of England and Wales.
28.2 The courts of England and Wales will have jurisdiction over any dispute arising from these Terms and Conditions or your booking.
29. Contact details
For booking enquiries, changes, cancellations or complaints, please contact:
Georgie’s Canal Cruises
Teddesley Boat Co
Park Gate Lock
Teddesley Road
Penkridge
ST19 5RH
Phone: 07946 490203
Email: info@georgiescanalcruises.co.uk