Georgie’s Canal Cruises
Last updated: 2026
Georgie’s Canal Cruises respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, make a booking, contact us, buy or redeem a voucher, attend a cruise, or use our services.
This policy should be read together with our Terms and Conditions and Booking Policy.
1. Who we are
This website is operated by:
Georgie’s Canal Cruises
Teddesley Boat Co
Park Gate Lock
Teddesley Road
Penkridge
ST19 5RH
Phone: 07946 490203
Email: info@georgiescanalcruises.co.uk
Our website address is:
https://www.georgiescanalcruises.co.uk
If the website is still being prepared or tested, any temporary web address is used for development only and should not be relied on as the final public website address.
For data protection purposes, Georgie’s Canal Cruises is the data controller for the personal information we collect and use.
UK privacy notices should clearly explain who the organisation is, what data is collected, why it is used, the lawful basis for processing and people’s rights.
2. What personal information we collect
We may collect and use the following types of personal information:
a. your name;
b. your email address;
c. your phone number;
d. your billing details;
e. your booking details;
f. guest names, where required;
g. dietary requirements;
h. allergy information;
i. accessibility or mobility information;
j. voucher numbers and redemption details;
k. payment status and transaction references;
l. messages, enquiries or complaints you send to us;
m. website usage information;
n. IP address, browser type and device information;
o. CCTV or photographs where applicable at our premises or events.
We only collect information that is reasonably necessary for managing bookings, providing services, responding to enquiries, improving our website, complying with legal obligations and operating our business safely.
3. How we collect personal information
We may collect personal information when you:
a. make a booking;
b. buy or redeem a gift voucher;
c. complete a contact form;
d. call, email or message us;
e. subscribe to updates or marketing, where available;
f. attend a cruise or event;
g. leave a review or comment;
h. use our website;
i. interact with us on social media;
j. make a complaint or request support.
We may also receive information from booking platforms, payment providers, website plugins, analytics tools, email systems or other service providers used to operate our business.
4. How we use your information
We may use your personal information to:
a. process and manage bookings;
b. confirm payments;
c. validate and redeem gift vouchers;
d. provide cruise services;
e. manage food choices, dietary needs and allergies;
f. respond to enquiries;
g. send booking confirmations and service updates;
h. contact you about changes, cancellations or important cruise information;
i. handle complaints or feedback;
j. keep business and accounting records;
k. improve our website and customer service;
l. protect the safety and security of customers, staff and property;
m. comply with legal, regulatory, tax and insurance obligations;
n. send marketing communications where we are allowed to do so.
5. Our lawful basis for using your information
Under UK data protection law, we must have a lawful basis for using your personal information.
Depending on the situation, we may rely on:
Contract
We use your information to manage your booking, take payment, provide your cruise, issue confirmations and deal with changes or cancellations.
Legal obligation
We may need to keep records for tax, accounting, health and safety, insurance, licensing or legal purposes.
Legitimate interests
We may use your information to operate and improve our business, respond to enquiries, prevent fraud, manage complaints, protect our property, and keep our website secure.
Consent
We may rely on consent for certain marketing communications, optional cookies, photographs, or where you choose to provide optional information.
Vital interests
In rare cases, we may use information to protect someone’s life or safety, for example in a medical emergency.
6. Dietary, allergy, accessibility and health information
Some information you provide may be more sensitive, such as allergy information, medical information, accessibility needs or mobility requirements.
We only use this information where necessary to provide your booking safely, make reasonable arrangements, manage food service, or respond to an emergency.
Please only provide information that is relevant to your booking.
If you provide information about another guest, you must make sure they are happy for you to share it with us.
7. Payments
We may use trusted third party payment providers to process payments securely.
We do not normally store full card details on our website.
Payment providers may process your payment information in accordance with their own privacy policies and security standards.
We may keep payment records, transaction references, invoice records and refund records where needed for accounting, tax, fraud prevention and customer service.
8. Gift vouchers
When you buy or redeem a gift voucher, we may collect the purchaser’s name, recipient details where provided, contact details, voucher number, purchase date, expiry date, redemption status and related booking information.
We use this information to issue, validate, manage and redeem vouchers.
9. Comments and reviews
If visitors leave comments or reviews on our website, we may collect the information shown in the comment or review form, along with the visitor’s IP address and browser user agent string to help detect spam.
An anonymised string created from your email address, sometimes called a hash, may be provided to the Gravatar service to check whether you use it. The Gravatar privacy policy is available on Automattic’s website.
After approval of a comment, your profile picture may be visible to the public in the context of your comment.
We may remove comments or reviews that are abusive, offensive, spam, misleading, unlawful or inappropriate.
10. Media uploads
If you upload images to our website, you should avoid uploading images with embedded location data, such as EXIF GPS data.
Visitors to the website may be able to download and extract location data from images displayed on the website.
11. Cookies
Our website may use cookies and similar technologies.
Cookies are small files placed on your device to help the website work properly, improve your experience, understand website usage, remember preferences and support security.
We may use:
a. essential cookies needed for the website to function;
b. booking and checkout cookies;
c. login and security cookies;
d. preference cookies;
e. analytics cookies;
f. marketing cookies, where used.
If you leave a comment on our website, you may choose to save your name, email address and website in cookies. These are for your convenience so you do not have to enter your details again when leaving another comment. These cookies may last for one year.
If you visit a login page, the website may set a temporary cookie to check whether your browser accepts cookies. This cookie contains no personal data and is deleted when you close your browser.
When users log in, the website may set cookies to save login information and screen display choices. Login cookies usually last for two days, and screen option cookies may last for one year. If “Remember Me” is selected, the login may remain active for two weeks. When a user logs out, login cookies are removed.
If an authorised user edits or publishes content, an additional cookie may be saved in the browser. This cookie contains no personal data and simply records the post ID of the edited article. It normally expires after one day.
You can control cookies through your browser settings. Some website features may not work properly if essential cookies are disabled.
12. Embedded content from other websites
Pages or articles on our website may include embedded content, such as videos, maps, images, booking widgets, reviews, social media feeds or articles.
Embedded content from another website behaves in the same way as if you visited that other website directly.
These third party websites may collect data about you, use cookies, embed additional tracking and monitor your interaction with the embedded content, especially if you have an account with that website and are logged in.
Examples may include Google Maps, YouTube, Facebook, Instagram, review platforms, booking tools or payment providers.
13. Analytics and website security
We may use analytics and security tools to understand how visitors use our website, monitor performance, prevent spam, protect against misuse and improve our services.
These tools may collect information such as IP address, browser type, pages visited, time spent on pages, device type and general location information.
Where possible, we use privacy-conscious settings and avoid collecting more information than necessary.
14. Marketing
We may contact you with marketing information where you have consented to this or where we are otherwise allowed to do so by law.
Marketing may include news, cruise updates, offers, seasonal events, vouchers or service information.
You can opt out of marketing communications at any time by using the unsubscribe link, replying to the message, or contacting us directly.
We will still send essential service messages about your booking even if you opt out of marketing.
15. Who we share your data with
We do not sell your personal information.
We may share your data with trusted third parties where necessary, including:
a. booking system providers;
b. payment processors;
c. website hosting providers;
d. email and communication providers;
e. IT support providers;
f. accountants and professional advisers;
g. insurers;
h. catering or event suppliers, where needed for your booking;
i. fraud prevention, spam detection or security services;
j. legal, regulatory or public authorities where required.
If you request a password reset for an account on our website, your IP address may be included in the reset email.
Visitor comments may be checked through an automated spam detection service.
16. How long we keep your data
We only keep personal information for as long as necessary.
Booking, payment, accounting and tax records may be kept for up to 6 years after the end of the financial year they relate to.
Enquiry records may be kept for a reasonable period so we can respond properly and keep a record of customer communication.
Complaint, accident, incident and insurance records may be kept for longer where necessary for legal, insurance or regulatory reasons.
If you leave a comment or review, the comment and its metadata may be retained indefinitely so we can recognise and approve follow-up comments automatically and maintain website records.
For users who register on our website, we store the personal information provided in their user profile. Registered users can usually see, edit or delete their personal information at any time, except they cannot change their username. Website administrators can also see and edit that information.
If we do not have a fixed retention period, we decide how long to keep information based on the purpose it was collected for, legal requirements, business needs, insurance requirements and whether the information may be needed to resolve a dispute. The ICO says privacy notices should explain either retention periods or the criteria used to decide them.
17. How we protect your information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.
These steps may include:
a. secure website hosting;
b. password protection;
c. access controls;
d. secure payment processing;
e. website security tools;
f. limiting staff access to information where appropriate;
g. keeping systems and plugins updated where reasonably possible.
No website or online system can be guaranteed to be completely secure, but we take data protection seriously.
18. International transfers
Some service providers, such as website platforms, email providers, analytics tools or payment processors, may process data outside the UK.
Where this happens, we expect appropriate safeguards to be in place to protect your personal information in accordance with applicable data protection laws.
19. Your data protection rights
Under UK data protection law, you may have the right to:
a. be informed about how your data is used;
b. access the personal data we hold about you;
c. ask us to correct inaccurate or incomplete data;
d. ask us to delete your data in certain circumstances;
e. ask us to restrict how we use your data;
f. object to certain uses of your data;
g. request data portability in certain circumstances;
h. withdraw consent where we rely on consent;
i. complain to the Information Commissioner’s Office.
The ICO explains that individuals have rights including access, rectification, erasure, restriction, objection and data portability.
These rights are not always absolute and may depend on the reason we are using your information.
To make a request, please contact us using the details below.
20. Complaints
If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, which is the UK regulator for data protection.
Website: https://ico.org.uk
Phone: 0303 123 1113
21. Children’s information
Our services are usually booked by adults.
If children attend a cruise, the booking should be managed by a parent, guardian or responsible adult.
We do not knowingly collect personal information directly from children for marketing purposes.
22. Links to other websites
Our website may contain links to other websites.
We are not responsible for the privacy practices, content or security of other websites.
You should read the privacy policies of any external websites you visit.
23. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be published on our website with the updated date shown at the top.
Where changes are significant, we may take reasonable steps to notify customers.
24. Contact us
For privacy questions, data requests or concerns, please contact:
Georgie’s Canal Cruises
Teddesley Boat Co
Park Gate Lock
Teddesley Road
Penkridge
ST19 5RH
Phone: 07946 490203
Email: info@georgiescanalcruises.co.uk