Booking Policy

BOOKING POLICY

ONCE BOOKING IS MADE

Your booking is confirmed with full payment per person. If you have a gift voucher, you can use your voucher number to confirm your booking.

OUR CAPTAINS TABLE

We can seat a maximum of 8 people (minimum of 6 people. Under occupancy charge may apply), and this is on a first come, first serve basis. We cannot guarantee that this table will always be available, please request this at time of booking.

CANCELLATIONS

Here at Georgie’s, we understand that sometimes some guests are unable to make the booking. However, deposits are NON-REFUNDABLE.

Should the cancellation be further than 14 days away from your scheduled cruise we will allow a transfer to an alternative date if available, however an administration charge of £10.00 per booking will need to be paid to transfer your booking.

Should the cancellation be less than 14 days before your scheduled cruise we will allow a transfer to an alternative date if available, however an administration charge of £10.00 per person will need to be paid to transfer your booking.

PRIVATE FUNCTIONS/EXCLUSIVE HIRE PLEASE NOTE

All deposits once paid are non-refundable and your booking is secure. If you should need to reschedule your private function, we will need at least 28 days to transfer your booking to an alternative date with an administration charge of £50.00 will be applied to transfer.

BOARDING

Boarding will be permitted 15 minutes before departure. Unfortunately, due to turn around times and set up we may not be able to allow you and your party to board before this.

ON THE WEEK

If on the week of your booking your party is reduced by any numbers which we haven’t been informed of previously we will NOT be able to offer a refund. However, we will be able to arrange for the additional meal paid for to be taken home in a takeaway box. Whilst we understand this is sometimes unavoidable that one or more of your guests may not make the cruise without warning, the company ‘Georgie’s canal cruises’ will not be able resell those seats or food and therefore have no choice to cover our costsincurred.

VOUCHERS

Upon booking you will provide the voucher numbers as payment for your booking. Should you wish to transfer your booking  less than 14 days before there will be an administration charge of £10.00 per person. Please be sure to bring your vouchers with you on the day to redeem to avoid additional charges on the day.

ARRIVAL

We advise planning your route before your scheduled cruises to leave plenty of time to arrive for our departure times. We are unable to leave later than our schedule. You can find us on google maps under Georgie’s Canal cruises or by using our postcode ST195RH

PARKING

 You can find us just over the little canal/lock bridge just off the Teddesley Road near the layby. Drive all the way around the back of Park gate Leisure where you will find Georgie’s Canal Cruises with in Teddesley Boat company. We have limited parking available on the Boat yard at Georgie’s Canal Cruises, so we advise you car share where possible and park sensibly when on the site. Should parking be difficult with in the boat yard, there is an overspill highways layby below the bridge with a 2-minute walk to the Georgie Kate, which you can park on, but Georgie’s Canal Cruises cannot be liable for any vehicles parked there. We advise making your way straight to Georgie Kate which is situated on Teddesley Wharf to the right after entering the gates.

TOILETS

We have a toilet available on-board Georgie Kate for your use. There is also a toilet in the building you can use before departure and after the cruise.

DISCLAIMER – All charters are dependent on safe cruising weather conditions. We will always analyse and consider every risk before confirming the cancellation of a cruise. Your safety will always come first. In the event of a charter being cancelled we will notify you as soon as possible and arrange a transfer at no additional charge.

MINIMUM CAPACITY CANCELLATION – In the event of charter not having 10 or more guests booked on, the cruise may be cancelled at the discretion of the company. In this instance we will endeavour to find a new date for your booking or return any monies paid in the instance of being unable to transfer said cruise. We will always try our utmost to ensure cruises are not cancelled and this will only be done as a last resort

WE LOOK FORWARD TO WELCOMING YOU ON BOARD